AFTER-SALES SERVICE

Product Warranty Policy

From the date you purchase BrightSoft products, during the product warranty period, as stated on the invoice (i.e., proof of purchase: receipt, order form, delivery note, computer receipt, invoice, etc., including the product name and purchase quantity) and the warranty card, you can enjoy free after-sales service if the equipment is completely damaged.

Warranty Procedure

  1. For after-sales issues, provide photos and videos via QQ to the customer service department to confirm the problem. Please contact our after-sales service department through QQ, which can be found in the bottom right corner of the official website during business hours (Monday to Friday, 9:00 AM to 5:00 PM) and complete the [maintenance registration].

  2. Following customer service prompts, send the products that need repair along with the after-sales application form, warranty card, and invoice to the official maintenance stores as guided by customer service. The after-sales application form can be printed or handwritten. In any case, the contact address, phone number, contact name, and the equipment’s fault point must be clearly indicated.

  3. After the product is repaired, the maintenance staff will return the product according to the contact information on the after-sales application form provided by the user.

  4. Important reminder: When sending to the designated official maintenance point, please ensure you have registered the information with customer service, confirmed the product return according to customer service prompts, and provided the order number to customer service. As the company’s parcels are collected by security staff, products sent without contacting customer service will not be used or returned, and the return shipping cost will be borne by the sender.

Precautions

  1. Please note that any products purchased from unauthorized channels will not be eligible for BrightSoft’s after-sales maintenance service. (Users can ask for the dealer’s authorization number before purchasing the product and enter the dealer’s authorization number to verify the query ID on the official website.)

  2. Before the package is sent to our designated maintenance point, ensure you contact customer service to register for maintenance; otherwise, your package may not be tracked, lost, or unsupervised.

  3. In case of holidays or national statutory holidays, the processing time for returning to the factory will be extended.